Refund and Replacement Policy

What is Covers & All's Refund and Replacement Policy?

We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it's in perfect condition before it reaches you. If, in the rare event, something isn't right, we're here to help. We accept returns on eligible items within 30 days of delivery, following the terms outlined below:


Eligibility for Refunds and Replacements

1. For Non-Custom Products

  • Refunds or replacements for non-custom products are available only if the items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
  • While Covers & All will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.

2. For Custom Products

  • Custom products are made to order specifically for you and are eligible for replacements only. No refunds will be issued. These items can be replaced only if they arrive damaged, defective, lost during shipping, or with an error in printing/customisation (e.g., incorrect spelling, design, or size).
  • Exclusions: We cannot accept replacements for minor variations in color, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalisation mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customisation details are correct before submitting your order.

3. For Close-Out Products

  • Close-out products are eligible for replacements only and no refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping or if there is an error in customisation.

How to Request a Refund or Replacement?

  1. Notify Us within the Return Window (30 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
  2. Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
  3. Condition for Returns: Kindly ensure the product is in its original, unused condition when returned.

Please note that the final decision regarding a replacement, refund, or other resolution will be made by Covers & All. However, we are committed to ensuring a fair and satisfactory outcome for our customers.

Covers & All UK – Pioneers of Customised & Personalised Outdoor Covers & Tarpaulins

Covers & All is a leading e-commerce company and global manufacturer of customised covers and tarpaulins in any shape and size. We are an organization for extraordinary covers that shield everything from your residential avenue to heavy-duty commercial spaces. As pioneers of customised covering solutions, we understand that one size does not fit all. Our tailor-made products ranging from the garden furniture covers, bbq covers, cushion and pillow covers to industrial-grade tarpaulins go through rigorous quality checks. Our cutting-edge technology in conjunction with our state-of-the-art machinery ensures you get exemplary products delivered to your doorstep.

Our talented pool of product engineers and designers pay minute attention to incorporating every customisation required. Aside from customisation, we offer standard-sized products catering to specific models and precision fitting. Our custom covers come with an option for personalisation. This allows you to imprint a logo or text on the cover. Choose a relatable font style and colour that blends immaculately with your aesthetics. With a trusted vote of over 1 million customers, we facilitate customer-centric policies that make buying a pleasurable experience.

We extend the facility to call our customer executives 24/7 so every query gets resolved within a stipulated time. Get information about every intrinsic detail related to your product, delivery and no question asked return policy. Our one-stop solution shop starts with manufacturing and ends with delivering the product to the customer. We provide several types of fabrics that shield your valuables from moderate to extreme weather conditions. You can also opt for different materials such as polyester, olefin, PU-coated fabric, etc. Read more